Return and Exchange Policy – HUBGLASNI

EFFECTIVE DATE: MARCH 5, 2025

At HUBGLASNI, we strive to provide you with high-quality products and exceptional service. If you are not satisfied with your purchase, we offer a straightforward return and exchange process. Please read the following policy carefully to ensure a smooth and efficient return experience. By purchasing from HUBGLASNI, you agree to the terms outlined in this policy.

1. RETURN ELIGIBILITY

To be eligible for a return, the following conditions must be met:
✔ The item must be unused, in its original condition, and with all original packaging, tags, and accessories.
✔ The return request must be made within 30 days of receiving your order.
✔ The product must not show signs of wear, damage, or misuse.
✔ Items purchased on sale or clearance are non-returnable unless defective.

2. NON-RETURNABLE ITEMS

The following items cannot be returned or refunded:
✔ Final sale and clearance items
✔ Personalized or customized products
✔ Gift cards and promotional items
✔ Used, altered, or damaged items due to improper use

If a product does not meet the return eligibility criteria, it will be returned to you at your expense.

3. RETURN PROCESS

To initiate a return, please follow these steps:

Step 1: Request a Return Authorization (RA) Number
✔ Email info@hubglasni.com within 30 days of receiving your order.
✔ Provide your order number, product details, and reason for the return.
✔ Our team will review your request and provide you with a Return Authorization (RA) Number if the return is eligible.

Step 2: Package the Item Securely
✔ Place the item in its original packaging with all tags, accessories, and documentation.
✔ Use a sturdy shipping box to protect the product during transit.
✔ Clearly write the Return Authorization (RA) Number on the package.

Step 3: Ship the Return
✔ Ship the return using a reliable courier service with tracking and insurance (e.g., UPS, FedEx, DHL).
✔ You are responsible for the return shipping fees unless the item is defective or incorrect.
✔ HUBGLASNI is not responsible for lost or damaged returns, so we recommend fully insuring the package.

Step 4: Inspection & Refund Processing
✔ Once the returned item is received, our team will inspect it within 5-7 business days.
✔ If approved, we will process a refund or exchange based on your preference.

4. REFUND POLICY

Refunds will be issued based on the following conditions:
✔ Approved refunds will be credited to the original payment method used.
✔ Refunds may take 7-10 business days to appear in your account, depending on your payment provider.
✔ Shipping fees, taxes, and insurance costs are non-refundable unless the item was defective or incorrect.
✔ If the item does not meet the return conditions, it will be returned to you without a refund.

5. EXCHANGES

We offer exchanges for eligible returns under the following conditions:
✔ The exchange request must be made within 30 days of receiving the product.
✔ The item must be unused and in its original condition with all tags and packaging intact.
✔ If the exchanged item has a higher value, you will need to pay the price difference.
✔ If the exchanged item has a lower value, we will issue a refund for the difference.

6. DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order:
✔ Email info@hubglasni.com with your order number, photos of the damage, and a description of the issue.
✔ We will provide a prepaid return label for defective or incorrect items.
✔ A replacement item will be sent once we receive and inspect the returned product.

7. ORDER CANCELLATION POLICY

✔ Orders can be canceled within 24 hours of purchase for a full refund.
✔ After 24 hours, cancellations may be subject to a 10% restocking fee if the order has been processed or shipped.
✔ Custom or personalized orders cannot be canceled once production begins.

To cancel an order, email info@hubglasni.com with the subject “Order Cancellation Request.”

8. INTERNATIONAL RETURNS

✔ International customers are responsible for return shipping fees, duties, and taxes.
✔ HUBGLASNI is not responsible for customs fees on returned items.
✔ Refunds will be processed in USD and may be subject to exchange rate fluctuations.

9. CONTACT INFORMATION

For any inquiries regarding returns or refunds, please contact us at:

📍 Address: 1157 Claremont Pl, Pomona, California
📞 Phone: (909) 461-3371
📧 Email: info@hubglasni.com
🌎 Website: https://hubglasni.com